Working with njuko: onboarding & support expectations

Understand how onboarding works, what njuko helps you with, and how your team becomes autonomous over time.

At njuko, our goal is not only to help you launch your first event successfully, but also to give your team the tools and knowledge needed to manage future editions independently.

This article explains:

what we help you with during onboarding
what we expect from your team
how support works once your setup is complete

1. How njuko helps you during onboarding

When you first join njuko, our team helps you build the foundations of your event setup.

This typically includes:

Initial platform onboarding
Helping you understand the njuko ecosystem and available features
Advising on the modules and tools best suited to your event(s)
Helping structure your registration flow
Assisting with complex setup questions
Providing best practices based on similar events
Supporting technical or operational challenges where needed

Our goal during this phase is to help you create a strong and scalable framework for your event operations.

2. Your first edition is a collaborative setup phase

The first edition is usually the most configuration-heavy phase.

During this process, your team will progressively learn how:

Editions are structured
Forms and workflows work
Competitions and pricing are configured
Participant management functions
Modules and automations behave

We encourage teams to actively explore the platform during this stage so they become comfortable managing future editions independently.

3. What happens after onboarding

Once:

your structure is properly configured
your first edition is operational
your team understands the platform basics

your organisation becomes largely self-serve.

This means your team can independently:

Create future editions
Duplicate previous setups
Manage registrations
Configure new competitions and forms
Install modules
Create exports and dashboards
Manage participant communications

For many organisers, future editions become significantly faster to prepare thanks to duplication and reusable configuration.

4. Ongoing support from the njuko team

Even in a self-serve model, our support team remains available to help you.

You can always contact us for:

Questions about how features work
Best practice recommendations
Guidance for unusual or complex use cases
Technical troubleshooting
Advice on event configuration strategies

Our role evolves from initial setup support to long-term platform guidance and expertise.

5. Important things to know

Event testing remains your responsibility

We strongly recommend thoroughly testing your registration flow, emails, pricing, forms, and participant experience before going live.

Our team does not perform full end-to-end event testing on your behalf.

Support response times

Depending on workload and request complexity, our SLA response times may range between 1 and 3 business days.

We therefore recommend planning your setup and launch timelines accordingly, especially before registration opening dates.

6. Best practices for a smooth onboarding experience

👉 Start your setup early before launch

👉 Test your registration flow multiple times, for each competition

👉 Keep internal documentation for your team

👉 Use duplicated editions whenever possible

👉 Reach out early for complex requests

👉 Review module setup guides carefully

👉 Getting started with njuko

👉 Introduction to the njuko ecosystem

👉 Go live checklist

If you have questions during onboarding or while preparing future editions, our team will be happy to help.