Set up the abandoned cart module

1. Why use the abandoned cart module

Are you looking to track drop off rates and get people to finish their registration?

The ‘abandoned cart’ module will allow you to automatically send one or more emails to people who have started to fill out the registration form, but haven’t completed the whole process (all the way to the payment validation). This is a great way to get people to come back and finish their registration!

2. How it works

Install this module from the Store:

2.1 Create your emails

Go to ‘Communication’ > ‘Emails’ > Click on ‘Add email content’ and create an email (recipient: ‘Future registrants’ / type: ‘Abandoned carts’).

Insert the ‘Retrieve a cart’ variable in the content of the email.

2.2 Add your triggers

Go to ‘Setup’ > ‘Abandoned carts’ > Click on ‘Add a trigger’ > Define the delay after which the email will be sent automatically following abandonment of registration and the email to use > Click on ‘Add’.

The email is sent if the following 3 criteria are met:

• only one participant is in the shopping basket

• the registration is for an individual competition

• the email used is not already linked to an existing registration

3. Video guide